© 2017-2018 MarekJames. Proudly created with Wix.com

  • Facebook Clean
  • Twitter Clean
  • Instagram Clean

FAQ

Payment and Shipping

We accept Paypal and secure ordering through our site as a matter of trust and a completely honest transaction. Payment is due within two (2) days of completion of sale, We trust you understand the terms and please do not hesitate to contact us. If you would like to cancel an item, it must also be within two (2) days. ​

 

Once an order is placed and paid, your item(s) will ship in 1-2 business days barring any holiday disruptions. If you need something immediately, please never hesitate to contact the shop to work something out. We will do everything we can to accommodate your requests. 

Shipping is standard USPS. If you would like, we can add (for a fee) insurance, delivery/signature confirmation, or complete international orders upon request ASAP. The fee will be cleared with you first before the transaction is completed. 

NOTE on International shipping: Some International packages may take a long time to arrive as they have to travel far and go through customs. We have no control over International package travel time or time spent in customs.

Returns & Refunds

Anything but custom orders (when advertised) are returnable and/or exchangeable. Shipping, is not refundable, however.


Materials
Unless specifically noted all "gold" and "silver" hardware and chains are in reference to color only, not metal. Sterling silver is the only specific metal we use at this time for hardware and it is specifically noted.. 

 

Kate is personally very allergic to products containing nickel. Therefore, we strive to buy non-comedogenic and non-allergenic findings since we know it is of the utmost concern for those this annoying sensitivity affects. All products we have purchased from 3rd parties have consciously been picked for this reason. However, we cannot be held responsible for those issues if we produce products with such allergen-producing ingredients as some are vintage or antique in nature. Thank you for your understanding.

Privacy Policy

This privacy notice discloses the privacy practices for 

www.MarekJames.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email to kate@MarekJames.com